Step 8: Annual Report

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Step 8: Annual Report

Tell the people what we have delivered

The ETP’s activities and progress are disclosed on a yearly basis in the programmes’ Annual Report. The publication serves to communicate to the rakyat and other stakeholders what has been delivered during a particular year, as well as to record the challenges faced in the programmes’ implementation.


The Problem-Solving Methodology

In line with the 8-Step Process to ensure effective and efficient delivery of the ETP, obstacles and challenges are highlighted, addressed and overcome through PEMANDU’s Problem Solving Methodology (PSM).

The PSM, which typically involves defining the problem statement, determining the impact or implication of the problem and establishing the PSM decision, has proven invaluable in overcoming various stumbling blocks encountered during the course of implementing the ETP. These include land issues faced under the Agriculture NKEA, in which a lack of coordination among Federal and State Governments had impacted allocation and approval of land for Agriculture NKEA projects.

In this case, the shortcoming resulted in the delay of projects worth RM300 million in GNI. Upon utilising the PSM, the case was resolved with the Federal and State Governments agreeing to improve existing One-Stop Centres, to manage land allocation and land use.

The Problem-Solving Methodology The PSM was also useful in resolving underground land ownership in relation to the Mass Rapid Transit (MRT) project under the Greater Kuala Lumpur/Klang Valley NKEA. Here, the problem statement identified that land ownership issues relating to the MRT’s underground physical structure caused delays in the project’s construction. Additionally, existing laws stated that land owners must be given a minimum depth of 10 metres, while some parts of the MRT underground structure was less than 10 metres in depth. This resulted in a delay in the excavation works for 9.5km of the underground MRT line. Nonetheless, following the application of the PSM, all granting agencies, including the Attorney-General’s Chambers, Jabatan Ketua Pengarah Tanah dan Galian (KPTG) and Pejabat Pengarah Tanah dan Galian Wilayah Perseketuan (PTGWP), agreed to revise regulations to allow for land owners and MRT Corp, which is developing the MRT project, to co-exist.

The Problem-Solving Methodology Further use of the PSM was seen in the Business Services NKEA, where delays in the tendering process for solid waste treatment plants in Kepong, Selangor; Bukit Payung, Johor; and Sungai Udang, Malacca raised the risk of not meeting Malaysia’s 40 per cent reduction of waste to landfill target by 2020. This challenge further jeopardised investments for three solid waste treatment plants, while the country’s existing landfills were reaching capacity.

With the involvement of the Ministry of Urban Wellbeing, Housing and Local Government, the National Solid Waste Management Department and the Public Private Partnership Unit, the tendering process for the solid waste treatment plants was expedited according to a fixed timeline.