• The year 2013 was all about Malaysians.
    Across all states,
    in every city and every village.
    Every minute of every day.
    Transformation has taken place.
  • 2013 adalah tahun khusus untuk Rakyat Malaysia.
    Merentasi seluruh negeri.
    Di setiap bandar dan setiap kampung.
    Setiap minit dan setiap hari.
    Transformasi direalisasikan.

2013 Highlights

The 8-Step

Process for Transformation

A systematic approach incorporating clear diagnosis, planning, execution and feedback in a sequence which ensures accountability
  • Step 1: Strategic Direction
    To ascertain the Strategic Direction required
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  • Step 2: Labs
    Establish in detail what needs to be done
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  • Step 3: Open Day
    Share lab output with people and seek their feedback
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  • Step 4: Roadmap
    Tell the people what we are going to do
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  • Step 5: KPI Targets
    Setting KPIs for monitoring and tracking
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  • Step 6: Implementation
    Problem-solving on the ground implementation
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  • Step 7: IPR/Audit
    External validation on results archieved
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  • Step 8: Annual Report
    Tell the people what we have delivered
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