Public Service Delivery

Under the Public Service Delivery SRI, the Business Process Reengineering (BPR) initiative has consolidated 548 licenses into 323 licenses so far. Out of 28 licenses identified for abolishment, nine were successfully abolished in 2012.


Public Service Delivery
The full consolidation of licenses is expected to be completed by 2015, with the majority completed in 2012. Upon completion of the BPR exercise, the newly revised business license applications and approval processes will then be automated under the Business Licensing Electronic Support System (BLESS).

The roll-out of the counter rating system to assess the performance of counter officers is now available at all police stations as well as other Government departments, namely selected Immigration and National Registration Departments, DBKL, Perbadanan Putrajaya and Perbadanan Labuan.