Following years of partnering with Malaysian internet companies and banks, online
payment provider PayPal eventually chose to open a regional and global support services
centre in Kuala Lumpur in November 2011, swayed by the country’s skilled and
“We did that specifically because we know that there’s great talent
in the market – We’ve been doing partnerships here in Malaysia with
internet companies and banks for the past several years, and that’s given
us an idea of the calibre of people available to us. In less than a year, we’ve
hired over 300 Malaysians in our centre and have very aggressive growth plans for
the future,” said Faraz Ahmed, General Manager of PayPal Asia.
John McCabe, Senior Vice President, Worldwide Operations at PayPal, added that Malaysia’s
multi-lingual and skilled workforce were ideal for the company’s regional
and global support services.
“Our regional centre in Kuala Lumpur offers service and support for customers
across Southeast Asia. It also provides operational support for our global payment
“This demonstrates our commitment to offer a safer, more secure online payment
platform to millions of customers in the region, especially in Southeast Asia,”
The company can also leverage opportunities from Malaysia’s small and medium-sized
enterprise (SME) market, which account for 97% of all business in Malaysia and have
the potential to contribute to the cross-border trade payments that account for
25% of PayPal’s total payment volume.
“We see more SMEs going online, especially when overhead costs are rising.
There is a big growth in people using PayPal to attract global buyers,” said
Audrey Ottevanger, Country Manager for Malaysia and the Philippines.
In Malaysia, the company’s fastest-growing online export markets are Japan,
China, Singapore, US and Australia. Its fastest-growing online import markets in
Malaysia, meanwhile, are Japan, China, Australia, the UK and the US.
The company’s leading online export categories from Malaysia comprise computers
and accessories, books and magazines, electronics, fashion and beauty and fragrances;
while its top online imports from Malaysia are fashion, website services, gaming,
toys and sports equipment.