Communications Content & Infrastructure

Communications Content and Infrastructure

Communications Content and Infrastructure

The Communications Content and Infrastructure (CCI) NKEA spans content, network applications, services and devices, and is comprised of two main components:
  1. Improving communications infrastructure and the uptake of services; and
  2. Enriching content space in terms of value and quality of content produced.
These components play a major part in making the digital lifestyle a reality for all Malaysians, not one that only provides easier access to the Internet but also enables all to experience the socio-benefits of an interconnected life.

List of EPPs
  • Legend
  • Operational
  • Work In Progress
  • Not Started
    Communications Content & Infrastructure
    NoEPPs2020 GNI (millions)JobsLocationStatus
    EPP 1
    Nurturing Malaysia's Creative Content3,014.9110,422Nationwide 
    EPP 3
    Connecting 1Malaysia1,783.152,056Nationwide 
    EPP 4
    Establishing e-Learning for Students and Workers1,487.35800Nationwide 
    EPP 5
    Launching e-Healthcare1,402.45250Nationwide 
    EPP 6
    Deepening e-Government1,100.061,000Nationwide 
    EPP 7
    Ensuring Broadband for All1,691.745,468Nationwide 
    EPP 8
    Extending Reach2,406.542,090Nationwide 
    EPP 9
    Offering Smart Networks847.671,950Nationwide 
    EPP 10
    Extending the Regional Network2,289.781,220International 
    EPP 11
    Track and Trace183.22384Nationwide 
    Business Opportunities

    Four business opportunities have been identified to complement the EPPs identified under the Communications Content and Infrastructure NKEA. These opportunities, which focus on fixed services, mobile services, courier, post and broadcast services, as well as regional operations, are expected to provide RM11.7 billon in incremental GNI and create 17,625 new jobs by 2020.

    • BO 1Fixed Services
      The projected growth of sophisticated, data-heavy Internet applications and content will create a corresponding increase in demand for high-speed broadband which is largely delivered over fixed-line services.

      It is projected that fixed broadband subscribers will increase at a compound annual growth rate (CAGR) of 10.5% with services such as IPTV, online gaming and music driving much of this increased uptake. Fixed data lines meanwhile are projected to grow by 2.6% CAGR as more companies require their own internal networks.
    • BO 2Mobile Services
      As smartphones become the primary tool for accessing the Internet, mobile services are expected to boom with mobile broadband subscription projected to record up to 10.5% CAGR. Voice line subscribers are also expected to grow, although at a slower pace of 2.7% CAGR.

      The biggest opportunity for mobile service providers lies in deployment of LTE which would allow them to offer new services that can result in an increased average revenue per user (ARPU). This trend will have a spillover effect for tower-related work, integration work and application development.

      The new trend of mobile providers aggregating tower operations provides a new opportunity for network players. This opportunity lies in the economies of scale gained from aggregated tower operations.
    • BO 3Courier, Post and Broadcast
      The growing acceptance of e-commerce in the country is expected to spur growth in the post and courier sector which provides logistical support to the increasing number of online merchants. These services include transaction fulfilment, warehousing, inventory management, demand planning for manufacturers and assembly services.

      IPTV or television over the Internet is also a new frontier with incumbents as well as new entrants rushing to stake a claim. Broadcasting will see new technology being adopted by providers and broadcasters with the incoming implementation of Digital Terrestrial Television Broadcasting (DTTB). This will intensify competition in an industry which has seen incumbents upgrading their broadcasting facilities from analogue to digital as well as offering High-Definition (HD) channels. Together, contributions from courier, post and broadcast are expected to grow by 5.2% annually over the next 10 years.
    • BO 4Regional Operations
      Malaysia is strategically located in the world’s fastest growing region and Malaysian telecommunication companies continue to seek opportunities to grow their business in regional markets.

      The liberalisation of the Malaysian telecommunication sector has removed what was formerly a major stumbling block for regional expansion and companies can now negotiate on equal terms with their counterparts in other countries.

      The footprint created by the likes of Axiata opens up opportunities for the industry to tap into regional markets. For example, mobile applications can be deployed over the Axiata network to serve different customers in different geographies.

    In 2012, established market players strengthened their operations through profits gained from existing regional operations. These companies are expected to continue growing in the coming year through increasing subscribers, improving efficiency and strengthening margins.

    Communications Content and Infrastructure Enablers

    New services are also expected to be introduced, depending on regulatory frameworks within the different territories.

    The Communications Content and Infrastructure sector will require 43,162 jobs by 2020, of which 25,899 employees will be required to support the EPPs while existing business opportunities will require an additional 17,263 employees.

    The sector is also expected to encourage the growth of professional development in the industry. In telecommunications, a consolidated approach between PEMANDU, TalentCorp and the Ministry of Higher Education was initiated to ensure that the number of graduates in relevant telecommunications and engineering fields will be met by 2020.

    Meanwhile, the Ministry of Science, Technology and Innovation (MOSTI) has implemented the Creative Industry Lifelong Learning Programme (CILL) in collaboration with other Government agencies, such as MDeC, Ministry of Communication and Multimedia, and the Public Services Department.

    CILL aims to drive the creative content and multimedia sector by helping selected students to pursue tertiary programmes in creative content at local or foreign universities or education centres. It will also provide financial assistance for professionals in the creative content sector to pursue master classes, which are helmed by the industry's best.

    In terms of the content sector, the Creative Content Industry Guild (CCIG) intends to improve the standard of professionalism and quality of creative content practitioners through the accreditation of creative talents.

    Through this, the industry hopes to raise the income bracket level to a higher level, thus encouraging more to consider this industry as a viable career option.

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