About ETP
About ETP

AIA Shared Services Hub

Announcements - 28 May 2012
Business Services

AIA Shared Services Hub
  • The ETP is the icing that enable us to accelerate the establishment of our Shared Service Centre here.

    "Malaysia's multilingual workforce, advance ICT infrastructure and favorable business environment were the key catalyst for us to set up our Shared Service Centre in Malaysia, a key strategic initiative that is critical to support the aggressive growth of the AIA Group of Companies."

    Mr. Khor Hock Seng
    Chief Executive Officer, AIA Berhad

AIA Shared Services Sdn Bhd aims to build a world class captive shared service company through the provision of Services to the AIA Group by focusing on the development and retention of a high quality Malaysian workforce.

  • Investment by 2020 (million)
  • GNI Impact by 2020 (million)
  • Jobs created by 2020

The shared services company will support the growth of AIA Group Companies throughout the region and over time move from simple to more complex transactions.

The Shared Services will cater to:

  • Back office operations functions handling high volume transactional processing on new business and underwriting application processing, policy owner services administration, claims transaction processing, and other corporate shared functions; e.g. Human Resources, Finance, Information Technology Development and Infrastructure, etc.
  • Call centre for inbound customer queries.
  • Centres of excellence supporting Corporate functions from across the Group
View more Projects 2013/07/29

Numbers featured within this section are correct as of announcement date.
Economic Transformation Programme
The ETP Transformation Story
The Economic Transformation Programme (ETP) is a comprehensive effort that will transform Malaysia into a high-income nation by 2020.
Copyright © 2013 Performance Management & Delivery Unit (PEMANDU)